Data security protection
Forest Green Rovers complies with the Data Protection Act 1998. We collect, store and use personal data carefully, and ensure that it is kept secure. As a rule we do not, and will not, pass the information that you give us to any organisations.
However, we may disclose personal information as part of a legal process, for example, in response to a court order.
We also may disclose such information in response to a law enforcement agency’s request or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with of our Terms, or as otherwise permitted or required by law and consistent with legal requirements.
How and what we collect
We collect the information requested by any of our web forms, together with any comments or ideas that you may send us. We also collect information about how people use our website. This is so we can continually improve the online customer experience.
We may monitor and record communications with you (including phone conversations and e-mails) for quality assurance and to make sure that we are meeting our legal and regulatory requirements.
How to find out what data we have about you
You can e-mail us at email@example.com or write to:
Forest Green Rovers F.C.
The New Lawn
The information that you request will be provided within a maximum of 40 working days. We try to ensure that the information we hold is accurate, up to date and relevant and we'll be happy to correct any inaccuracies. There may be a fee of up to £10 for this.
We use secure pages (such as SSL) to encrypt sensitive customer information that you enter in our web forms before it is then sent to us. We store and manage this information securely to prevent unauthorised access.
What are cookies?
Cookies are files that are recorded in temporary internet folders on your PC. They’re a useful tool because they enable us to better understand how people use our website. This in turns means we can continually improve your online experience at the Forest Green Rovers websites.
We understand that some people have concerns about cookies. Cookies record no personal data, can't read your hard disk, can't be used to create viruses or destructive programs on your computer, and can't be used to instantly fill up your hard drive. You can read more about cookies here.
utm – These cookies come from Google analytics tools that record pages visited on our site. We use 7 of these, (utma, utmb, utmc, utmx, utmxx, utmz, utmx_k) that show when, where and how you access our site.
eZSESSID – This cookie generated by the software we use to publish the website, it retains data in forms – so we can represent it to you.
SessionCam - These cookies are generated by the software we use to understand and improve the customers’ experience. It records information such as mouse clicks, mouse movements and page scrolling on our website. The recorded sessions are for FGR internal use only and we do not collect any personal data in these sessions. The following link allows you to disable the SessionCam recording whilst on the FGR website:
What about e-mail?
As an environmentally-focused company, we’re committed to taking steps to reduce our reliance on paper in our customer communications. Therefore we will strive to use email communications wherever possible.
In the case of marketing communications we will always allow you to unsubscribe from this form of communication.
'Phishing' is a term which refers to the illegal collection of personal information over the internet by criminal organisations or individuals pretending to be official companies. Frequently, this is by email.
Rest assured we will never ask you to email us any personal information, such as payment/financial details, or your address. If you are ever concerned or unsure, please contact us first.
We will update our policies on this page with the date of change.
From time to time we include hypertext links to sites which are created by individuals and companies outside Forest Green Rovers. We do this when there is a particular relevance to the topic you're reading about. And whilst we endeavour to check that the content of these sites is suitable, we unfortunately cannot take any responsibility for the practices of the companies who publish the sites that we link to, nor the integrity of the content contained within them.
© Forest Green Rovers – August 2018
Registered Office: Forest Green Rovers F.C, The New Lawn, Another Way, Nailsworth, Gloucestershire, GL6 0FG.
Registered in England and Wales: Company No. 6748691